Shipping & Returns

Everything on MakerPress is made to order, just for you, by our US print partners. Here's how long that takes and what we do if something isn't right.

How long it takes

• Making it: usually 2–5 business days after you order.
• Shipping: usually 3–8 business days after that.
• Shipping is included in the price you see. There's nothing extra to pay at checkout.

You'll get tracking details by email once your order ships. Busy seasons (like November and December) can add a few days.

Where we ship

We currently ship within the United States only. Please double-check your address at checkout: we can't redirect a package once it ships, and a package returned because of an incorrect address can be reshipped at your cost.

Changes and cancellations

Orders go to print right away, so we can't promise changes or cancellations. If you spot a mistake, email support@makerpress.co as soon as possible. If your order hasn't started printing yet, we'll fix or cancel it.

If something arrives wrong

If your order arrives damaged, misprinted, defective, or not what you ordered, we'll reprint it or refund you, whichever you prefer, at no cost to you. Just email support@makerpress.co within 30 days of delivery with your order reference (it's in your receipt email) and a photo of the problem. You don't need to send the item back.

If your package is lost in transit, contact us once tracking has shown no movement for 10 business days and we'll send a replacement.

Returns for other reasons

Because each item is printed with your own design, we can't accept returns or exchanges for a change of mind, a wrong size chosen at checkout, or a design that looks different than expected. Please check the size and the preview before you order. The preview is made from the same artwork and placement we send to print.

Colors on screen can look slightly different from printed ink and fabric, and placement can vary by a small amount between items. These aren't defects.

Refunds

Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank.